Frequently Asked Questions
Everything you need to know about shopping with Nine West.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns of unworn, unwashed merchandise within 30 days of purchase. Please ensure all original tags are attached and the item is in its original packaging.
Do you offer international shipping?
Yes, Nine West ships to select international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can attempt to cancel within 30 minutes of placement via your account dashboard; otherwise, you may return the items once received.