Returns & Exchanges
At Nine West, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed merchandise within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the footwear is placed inside the original shoe box.
Attach Shipping Label
Download and print the prepaid shipping label from the portal and affix it firmly to the outside of your return package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing